Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pharmaflora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***s
Arrived very fast, less than 15 days to download the RJ, I still didn’t wear the mask, but I loved the smell of her roses. When I use I come to leave additional feedback!
L***a
Came right D size Q order material D good quality super light I like congratulations to seller
Customer
Goods as described
A***n
It ok
v***r
Very good product, it took a while to arrive, but it arrived
A***c
Excellent packaging, I haven’t opened it yet, I’m using an old mask
M***e
These masks are perfect for cleaning and moisturizing the skin. You mix it with water and apply it to your face and neck and relax for fifteen minutes, it is very cool and pleasant.
J***M
Unfortunately received broken and because everything was covered in powder, I had to throw it away completely. No seller’s cooperation whatsoever, because I had no pictures. Seemed logical to me that I wasn’t going to open it even further and everything would be under from this powder
O***d
Thank you very much! The product has arrived! Was well packed. Shelf life is good!
E***D
Arrived very quickly and well packed seller well done👍
j***n
Class took a bit but thanks, I have not tested it yet
A***o
I ordered rose and received at the Cherry I am disappointed
k***r
Great it works it leaves a good finish and the complexion is more bright. No need to put a lot of powder to get a good result
2***3
A smell of a smell, I will stumble, I will be able to know.
M***i
Good product, to understand if it helps but it is pleasant. A cuddle. Easy to take off
A***s
I still give 5 stars. Delivery has been lost at customs. The shop can’t help that. Money gave it back.
2***r
I never received it
A***a
I asked for the rose one and I got the Jasmine one, however the product works well
І***а
I made the goods good. Prepaid. Seller recommend
І***а
very responsible seller, excellent quality of the item, I recommend
A***r
quality of product is great! thanks a lot!
W***m
Free shipping is everything. I’m glad I didn’t have to pay extra. Thanks to the store for this !
V***a
Fastest shipping. Thank you. Will be returning soon for more.
F***k
with or without a discount Natural Jelly Face Mask is freat value for money
K***y
recommend this ! good price and quality!
S***e
gorgeous!
D***d
Low cost Natural Jelly Face Mask is something i was searching for quite a long time. this place really made my dream come true
A***r
perfect ! recommend!
S***n
This store is the best place where i can get online
K***n
got it for my cousin. no drawbacks noted!
C***s
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
A***a
With such a low cost, Natural Jelly Face Mask has an excellent quality
K***n
as described. Nothing is missing.